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Cancellation Policy

Cancellation Policy: We understand that special circumstances are unavoidable and a cancelation may be necessary. If you find yourself unable to keep your appointment, we request AT LEAST 48 HOURS NOTICE. All cancelations must be done online through GlossGenius. Cancellations through email or social media will not be valid. Clients who do not honor their appointments may be charged a cancellation fee as follows: - 48 Hours Notice: Service(s) may be cancelled without charge. - Failure to Show: The entire service(s) will be charged. - Cancellation Under 48 n in Hours Notice: Service(s) subject to a charge up to the full amount of services. This courtesy enables the availability to schedule another client in, in turn and maintains a higher availability of services for you as well as others. - Arrivals more than 10 minutes late may be refused in order to not compromise the quality of service. If the appointment is modified, the full charge of what was booked will be charged. Redo/Fix/ Refund Policy: Your happiness matters to me. If you are unhappy with your service or need something tweaked, I will gladly work with you to fix it, but due to the nature of the service, I do not offer refunds. You will have 1 week from the date of your service to be in contact with me. Anything after that will result in a new appointment charge for any alterations. Children Policy: I want you to enjoy your time in my space. I also want to ensure that everyone is kept safe. Due to the nature of my work, a wax environment is not always appropriate or safe for young people. In order to keep the comfort and safety of all of my guests, the salon is a child- free zone. If this policy is not complied with, your appointment will be rescheduled and will be treated as a late cancelation. Pricing Policy: My Salon pricing may occasionally vary. All prices will be available on my website. If not otherwise stated or quoted, your service will be as stated on the price list. Payment Policy: All payments must be made at the end of the appointment. If for some reason you are unable to pay there will be a charge of 5% compounding interest for every day you are late. Right To Refuse Policy: I will refuse service to anyone who is under the influence of alcohol or drugs, behaves inappropriately, is abusive or can pose a threat to my business & it’s patrons. Return/Refund policy (For Products) I do not provide refunds of any kind however, if a product is faulty or you have an allergic reaction (with proof of doctor’s note) I will exchange it. Inclusivity Policy: Our space is a safe space for all people. As people, and as a company, we strive to stand up and speak out against all forms of hate, fear, and discrimination. We believe in the dignity, equality, and full humanity of all people, regardless of race, sex, gender, mental health, and ability. We support the full rights and inclusion of BIPOC and LGBTQIA+ people. That means there is zero- tolerance when it comes to anything that is hateful or abusive to staff or clients. Privacy Policy: Your information is used to help us maintain and improve your experience with us and send important messages as well as marketing communications. We do not, under any circumstances, share this information with third parties. No Guarantee Policy: -Genetics, medications, hormones, and your health All of the above play a role in making up your chemical makeup, including your hair. What may work for one person, may not work well for you due to the differences in how your body is built to react. - Previous chemical services (professional or at home) Whether your brows or lashes were chemically treated with tints (color) or perms in the form of lash lifts or brow laminations at home or by a professional, all of these services present their own risk. Even if your color or perm has faded, it is still present in your hair until it is either cut off or those hairs have naturally fallen out with their growth cycles. This is why it is important to wait the full 8 weeks to ensure there is no perm solution present for your lash lifts or brow lamination to avoid overly processed hairs. -Well water, hard water, and copper pipes (heat reactions) Mineral deposits from water and pipes can build up in your hair and cause a reaction with hydrogen peroxide, bleach powder, color removers, and oxidative color. The reactions are UNPREDICTABLE and can happen after multiple times of using the same product. It is unsure how deposits are going to react, and many do not even know they have them built in their hair. Using the exact same products for years, and then one day having a chemical reaction is similar to developing an allergy to something we have been using our entire lives. -Other variables There are unpredictable risks not mentioned above that may occur during your chemical services. THERE IS NO GUARANTEE WHEN PERFORMING A CHEMICAL SERVICE. We would not be doing our job if we did not present these risks to you ahead of time. The more we do your services, and the more we know the products on your hair (every product line is different), the better predictions we can make as we learn and understand your hair better.